Shipping policy

At our online art store, we are committed to ensuring that your artwork reaches you in perfect condition and in a timely manner. The following guidelines outline our general shipping policy:

Processing Time: For digital downloads, you will receive a link to access your files instantly upon purchase, with no shipping costs involved. For original artwork, we carefully package and ship your pieces within 2-5 business days using reputable carriers, ensuring they reach you in perfect condition. Custom orders and made-to-order merchandise, including digitally printed canvases, require additional production time before shipping, typically ranging from 7-14 business days. These items are crafted specifically for you and may involve a longer processing time to guarantee their quality. Rest assured that we work diligently to provide accurate shipping estimates and deliver your one-of-a-kind products as swiftly as possible, while maintaining the exceptional quality that our store is known for.
Shipping Methods: We work with reputable carriers to provide a variety of shipping options, such as standard, expedited, and express delivery. Shipping rates and delivery times will vary based on your location and the shipping method you choose during checkout.
Tracking Information: Once your order has been shipped, you will receive a confirmation email containing the tracking number and carrier information. You can use this information to track the status of your shipment and estimate the delivery date.
International Shipping: We are pleased to offer worldwide shipping. Please note that international shipments may be subject to customs fees, taxes, or import duties, which are the responsibility of the recipient. Delivery times for international orders may also vary due to customs processing.
Damaged Items: If your artwork arrives damaged, please contact our customer service team within 48 hours of delivery. We will require photographic evidence of the damage and may request additional information to process a claim with the carrier. We will work diligently to resolve the issue and ensure your satisfaction.
Unclaimed or Undeliverable Packages: If a package is returned to us due to an incorrect shipping address or failure to claim the delivery, the customer will be responsible for any additional shipping fees to resend the package. Please double-check your shipping information during checkout to avoid any delays or additional costs.

For any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team. We are here to help make your online art shopping experience as seamless as possible.